Refund Policy

30-day money-back guarantee

We want you to be fully satisfied with CyberActive AI. If you're not, you can request a full refund of your subscription fee within 30 days of the original order date — no questions asked.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com, which acts as the Merchant of Record for all CyberActive AI orders. Refunds are handled by Paddle in line with the Paddle Refund Policy and the Paddle Checkout Buyer Terms.

How to request a refund

You can request a refund in one of two ways:

• Go to paddle.net and look up your order using the email address you used at checkout. From there you can request a refund directly.
• Email our support team at support@cyberactiveai.com with your order details and we'll help you process the refund.

Approved refunds are returned to the original payment method, typically within 3–10 business days depending on your bank or card issuer.

Renewals and cancellations

Paid plans renew automatically at the end of each billing period. You can cancel your subscription at any time from your account settings or via paddle.net — cancellation stops future renewals and you keep access until the end of the current period. If you cancel within 30 days of the original purchase you can also request a refund as described above.

Statutory rights

Nothing in this Refund Policy affects any statutory consumer rights you have under the laws of your country.

Contact

Questions about a refund? Email support@cyberactiveai.com.